The AMCA's Consumer Affairs program is designed as a way to help resolve disputes between AMCA members in matters related to transactions involving antique motorcycles, parts and related areas. The following article discusses the program's scope and provisions. If you are an AMCA member who has been involved in a transaction with another member that has resulted in a dispute, you can begin the Consumer Affairs process by filling out the contact form at the bottom of this page.
AMCA Consumer Affairs--What Is It?
By Richard Spagnolli, AMCA Past President
What is the AMCA's Consumer Affairs program? What does it mean to you as a member? Is this a membership benefit?
All of these are questions that may arise regarding this relatively new Club program. So let me try to explain what AMCA Consumer Affairs is all about.
The AMCA Board has adopted a Consumer Affairs policy to provide a dignified method to resolve disputes between members, by offering a voluntary mediation service. For example, let’s say that a member purchases a part or service from another member and a dispute arises from the sale. If both parties agree to have the AMCA mediate the dispute, Consumer Affairs will offer to mediate and resolve the problem through documentation and discussion.
This mediation process is voluntary and requires both parties to participate. If one party refuses, there will be no mediation. Hopefully, the membership will see the merit to the mediation process and voluntarily agree when a dispute arises.
Now let me tell you what is not involved in Consumer Affairs. The AMCA will not arbitrate disputes between parties. We will attempt through discussion and persuasion to bring the parties together for resolution, but we will not decide who is right or wrong. If the parties can’t resolve their dispute after voluntary participation in the mediation process, the AMCA will have no further involvement in the dispute.
The AMCA will not become involved in disputes between members and non-members. The mediation service will not be offered for disputes involving acts of fraud, theft, deliberate misrepresentation and acts of moral turpitude. The AMCA may become involved where such acts are alleged by a member against another member, but not under the Consumer Affairs policy. In cases involving fraud, theft, deliberate misrepresentation and acts of moral turpitude, the AMCA Board, at its sole discretion, may discipline a member, including expelling the member from the AMCA.
So how does the process work where there is an honest dispute between members? A member must contact us, preferably through the contact form below, and give a brief description of the dispute. That should include the name, and preferably the e-mail address, of the other party, along with a description of what attempts have been made to resolve the dispute. We will then contact the other member to determine if that person is willing to have the dispute mediated. If so, we will begin the mediation process and gather all pertinent information. If the other member refuses to submit to mediation, the matter stops there for lack of voluntary participation.
Again, it is our hope that all members with honest disputes will utilize this service. You have everything to gain because this process is mediation only, not arbitration. You may be surprised how well this system works if you give it a try. It is better than being angry about a disputed transaction or service and carrying a grudge against another AMCA member.
AMCA Consumer Affairs Request Form