This program is designed as a way to help resolve disputes between AMCA members in matters related to transactions involving antique motorcycles, parts and related areas. As AMCA President Richard Spagnolli notes, “The AMCA Board adopted a Consumer Affairs policy to provide a dignified method to resolve disputes between members, by offering a voluntary mediation service. For example, let’s say that a member purchases a part or service from another member and a dispute arises from the sale. If both parties agree to have the AMCA mediate the dispute, Consumer Affairs will offer to mediate and resolve the problem through documentation and discussion.”
The program is strictly voluntary, and requires the willing participation of all parties to the dispute. In the first months of its existence, the Consumer Affairs program has been successful in resolving issues that could have escalated.
Now, members who wish to take advantage of this AMCA member benefit can take the first step online, by going to the AMCA Consumer Affairs page (located under the “About” link in the navigation bar across the top of every page) and submitting a request to Spagnolli, who serves as the director of the program. On that page, you can also get a more complete explanation of the program and the steps involved in resolving disputes.
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