Bill Gilbert in Oregon
Screw the FBI! Dewey, get Janet on the horn! If this wasn't a case of terrorism, what is. On another note Dewey, will I get to see your smiling face at Hebron? Bob L
call the public utility commission in your state and the state the package left from. if that dose not get result read my pm to you.
rob ronky #10507
u.p.s. is not worried about your frame. there more worried about some redneck driving around in a circle in very costly clone car they call stock. hope you find your frame.
FINAL RESULTS FRAME GONE U.P.S. HAS CLOSED THE CASE! And they will not tell me where or how they auction off the overage- yes overage thats what they call it when they walk away with this stuff its NOT lost its overage and somewhere they have an enormous warehouse where they sell all this stuff I only wish that some television network would do a story on this SH*T - THE FLEECING OF AMERICA BY U.P.S.!
Thanks for letting the rest of us know. What a bunch of bullsh!t. I had no idea UPS is that bad. I've had good luck
with the USPS and am sticking with them.
We've had items shiped from CONUS to HAwaii end up in Alaska, UPS can be a nightmare sometimes.
UPS my have closed the case, but if you report it as theft by UPS to your Police department or at least talk with them about it, they can recommned what to do.
in shipping, until the item you've bough arrives is considered still property of the shipper and not th ebuyer. Until you sign a from showing you got what you ardered, you;ve never gotten anything and without signing a form there is no reason the shipper can complain. We'ver had shipments get damaged, and with that the shipper is responsible as they signed acceptance, and if you have that form from the shipper the leos should be able to advise what to do next.
If youl call UPS and ask them, I am interested in shipping so and so from and then to, what is the routing, they would I believe provide the info.
If you tell them it is regard to a lost shipment, they will clam up as you've experienced.
TH eothe rthing to consider is corporate loss prevention within UPS, once you have the info and have talked with the Leos a call to them is in order, go around the local UPS people because they are putting th eroad blocks up. If they say they cannot help you go to the top if need be.
If they do not help you, start filing complaints with DOT in each state where the item went through mand the BBB. You could also consdier filing a lien against UPS for the loss.
It is a buncha BS one has to go through with shippers, but if you become a big enough PITA someone will take notice and perhpas get to the bottom of what happened.
Sorry for your pain but try and remain hopeful and damn sure file a claim! The US Postal service lost the mag/dyno for my 1940 BSA last Winter, and to add insult to injury were very difficult relating to the claim process,,,,took many, many months. They nver found it,,,gone! They did finally pay the insurance claim,,,,after first refusing it. In my less than humble opinion one should only use FedEx and insure the heck out of the part and be ready to prove it's worth if need be, period.
Good luck! you may see you frame yet, bob wark
Sorry if you've already thought of this one, but why not take the three hour run down to Shrewsbury yourself and talk with the local Brown guys in person? The kids on the phone from 1-800 UPS-hell don't give a hoot, but if you show up there you might get some action if they can put a face to the name, and you can explain how important it is that they find it... you might even go home with it. And you can take in a Red Sox game at the same time... that way you're bound to have at least one disappointment!
Pisten Bulley is Harry Roberts in Vermont.
Well, I have always been pleased with them, until this week. Customer sent us a Harmonic Balancer from a 1936 Bentley. Unfortunately, he single boxed it and didn't tape it for crap. The part (which weighs about 15 pounds) clearly broke through the box and UPS taped up the box (without the part inside) and delivered it with no regard to the fact that it broke.
Can the customer get them to look for the part??? No. Instead, they are sending someone to look at the box. Because, looking at the box will get the part found. Are they bringing a forensic box-looking analysis kit? A trained box-looker guy? Is Box looking something that takes a college degree, or is just a certification. Maybe they went to the Kim Jong Il school of "Looking at Things"? http://kimjongillookingatthings.tumblr.com/
It's a very distinctive part. About a foot in diameter with a gear on it. And the sad part is that I have a few of them and can sell the customer a replacement for about $2grand... so I profit on UPS's stupidity. But what a stupid thing. I could send them a photograph of the lost part. They could look in the warehouses where the part went through and find it in about 15 minutes. Instead, they are sending some half-wit to look at the box.
What's the box looker guy going to see? A box that is taped up.
I am so tired of stupidity, ignorance, apathy. I spend more time doing things twice or three times because of idiots up and down the supply chain, so to speak.
Thanks for listening to my rant. I feel your pain on the 1914 frame. An irreplaceable core of your restoration, lost due to stupidity on the part of brain-dead cupcake-generation half-wits at UPS.
Personally, on your bike frame, I would write the Chief Sales, Marketing and Strategy Officer of UPS directly. Not at work, but at his home:
13962 Tree Loft Rd
Alpharetta, GA 30004-0858
I would send him pictures of the lost frame, information on the correspondence you have had with UPS, and a printout of this thread, so he can see what is going on in the marketing/image side of the company. If I wanted to get his attention, I would have it sent Fedex in a signature-required envelope! Just 'sayin.
Never work from the bottom up. Start at the top down. I nicely-phrased letter with some pictures of your lost frame may well get some movement!
PS I once called the Chairman and CEO of Continental Airlines from the business-class seat of one of his planes after we had sat on the runway at Houston for 3 hours. So long that we had to go back to the terminal for more gas... I called him at home at 10 PM (four hours after we were supposed to have landed in DC). He was very gracious (and I was very polite.) We had a ten minute conversation about quality assurance and how to handle customer relations and he was most attentive. I got a nice letter from him and flew first class for about a year thanks to that one... Never waste time with underlings. Oh and, for the record, most senior executives are so insulated by boot-licking incompetent underlings, that they really and honestly DO appreciate polite and constructive contact from customers. They didn't get where they are by being half-wits themselves.
Last edited by sirhrmechanic; 07-23-2012 at 03:49 PM.