I had the same experience with their "chips". I bought several and most had faded and soaked into the paper so much so that you couldn't even get a good idea of the true paint color. My guess is that they don't want you ordering a chip and taking your business elsewhere, but if they aren't going to offer laquer, then their offer to sell a useless chip is kind of deceptive. If you can't match the chip, and they don't sell laquer ... I guess the only avenue is to by a high priced can of the Chroma, and then use that as a match for a laquer product.